General Terms of Use
These General Terms of Use (hereinafter the "GTU") govern the relationship between the company MEDALTIK, a simplified joint-stock company (SASU) registered with the Trade and Companies Register of Besançon, FRANCE under number 995 319 761, with its registered office located at 45 Chemin des Ragots, 25000 BESANCON, publisher of the MySkinCompanion application (hereinafter the "App"), and the users of the App (hereinafter the "User").
The User and the Publisher are hereinafter collectively referred to as the "Parties", without solidarity between them.
The marketing website at https://myskincompanion.com and the Android waitlist service operated on it are hosted by Amazon Web Services, within the infrastructure located in Frankfurt (Germany), via the Laravel Cloud deployment platform. The App itself, once installed on the User's device, stores its data locally on that device and does not communicate with the Publisher's servers.
The Publisher may be contacted by email at legal@myskincompanion.com, or by postal mail at the above address.
Last updated: April 17, 2026.
Article 1 – Definitions
In these GTU, words or expressions beginning with a capital letter, whether singular or plural, have the following meaning:
App: the MySkinCompanion mobile application, distributed by the Publisher on the Apple App Store and, in the future, on Google Play.
Content: any text, graphic, file, logo, graphic element, sound, photo, database, software, video or other element that may be displayed by the App or the Publisher's marketing website, whether or not protected by an Intellectual Property Right.
Intellectual Property Right: all literary and artistic property rights (copyright and related rights), industrial property rights (trademark, design and model and patent) provided for in the Intellectual Property Code and international treaties.
Practitioner: the healthcare professional who performs an aesthetic treatment session on the User and who, independently of the User, may use third-party software — including MyBoxScanner, also published by the Publisher — to document that session.
User: any natural person who uses the App, in a personal and non-professional capacity, to keep a personal record of the aesthetic treatment sessions they receive.
Services: the functionalities accessible to the User via the App, notably the scanning of a session QR code provided by a Practitioner, the local recording of that session on the User's device, the setting of personal reminders, and the export or deletion of that record.
Article 2 – Purpose and Scope of Application
2.1 These GTU define the rights and obligations of the User regarding the use of the App and the Services
2.2 Use of the App requires prior acceptance of these GTU by the User. Failure to accept the GTU prevents continued use of the App
These GTU are accessible at any time at https://myskincompanion.com/terms and from within the App.
If the User disagrees with any of the clauses of these GTU, they must cease all use of the App.
These GTU may be subject to subsequent modifications. The User will be informed of any material change by any means the Publisher deems appropriate, including an in-app notice on the next launch of the App. If the User disagrees with any of the modifications made, they must cease all use of the App.
2.3 The App and its Services are accessible to any User with a compatible device. Internet access is required to download the App and to join the Android waitlist; all costs related to such access are exclusively borne by the User
The User acknowledges being sufficiently informed of the constraints related to Internet access and use, and that information transfers over the Internet provide only a relative level of technical security and reliability.
Article 3 – Entry into Force and Duration
These GTU come into force upon their acceptance by the User, on the first use of the App.
The GTU are enforceable against the User for the entire duration of use of the App.
Article 4 – Terms of Access to the App
4.1 The App is distributed for free download on the Apple App Store. An Android version is not yet available; the User may optionally join a waitlist by providing an email address on the Publisher's marketing website, in order to be notified once the Android version is published
4.2 Access to the functionalities of the App does not require the creation of an account, the communication of a name, or the provision of an email address. On first launch, the User may be invited to confirm the country in which they reside
4.3 Once installed, the App's core functionalities — recording a session, consulting the local record, setting a reminder — do not require a connection to the Publisher's servers and remain available offline
4.4 The marketing website and the Android waitlist service are normally accessible 24 hours a day, 7 days a week, with the exception of
- periods of unavailability related to maintenance operations necessary for the proper functioning of the service,
- periods of unavailability resulting from force majeure or an event beyond the Publisher's control, such as incidents, bugs or failures that may affect applications available online or Internet access.
When technically possible, the Publisher will endeavour to notify the User of any interruption as soon as possible and by any means.
4.5 As the App is provided free of charge, the User acknowledges and accepts that any access interruption, whether temporary or prolonged, shall not give rise to any indemnification, damages or compensation, for any reason whatsoever
Article 5 – Services
The Services are designed so that the User's treatment record lives on the User's device and is never transmitted to the Publisher's servers.
5.1 Session capture via QR code
At the end of an aesthetic treatment session, the Practitioner may present the User with a one-time QR code generated on the Practitioner's side (typically via MyBoxScanner). The User opens the App and scans the QR code; the session — including product reference (REF), batch number (LOT), expiry date (EXP), date of the session, and identification of the Practitioner or clinic as provided by them — is then saved to the User's local record.
No information identifying the User is transmitted to the Practitioner's software during this step, and no treatment data is transmitted to the Publisher's servers.
5.2 Local record
The record produced by the App is stored exclusively on the User's device. The Publisher does not host a copy, does not back it up to its own infrastructure, and has no technical means of accessing it. The User alone holds the record.
The User may freely consult, annotate, export (as a file that the User can keep or share with a Practitioner of their choice), or delete the record, directly from within the App, at any time.
5.3 Personal reminders
For each saved session, or at any later time, the User may set a reminder for themselves — for example three (3) months, six (6) months or one (1) year after the session. The reminder is delivered by the operating system of the User's device as a local notification. The Publisher does not schedule, send, or see these reminders.
5.4 Manual entry
In the absence of a QR code, the User may record a session manually. Verification of the accuracy of the information entered is the User's sole responsibility.
5.5 Android waitlist
A User who does not own an iPhone may optionally provide an email address on the marketing website to be notified when the Android version of the App becomes available. The address is processed as described in the Privacy Policy and is deleted as soon as the notification has been sent, or earlier upon the User's request.
5.6 Supervision and informational role
The User is informed that the total absence of errors cannot be guaranteed: information captured by the App, whether by QR scan or manual entry, may contain omissions, inaccuracies or confusions.
The App has a strictly informational and personal role. It is not a medical device, does not replace the clinical judgement of a healthcare professional, and is not intended to diagnose, treat, prevent or cure any disease or condition. The User is always invited to refer to their Practitioner for any medical question.
The Publisher cannot be held responsible for any direct or indirect consequence resulting from an error, omission, or misinterpretation of the information displayed by the App.
5.7 Evolution of the App
The User is informed that automatic updates may be deployed via the Apple App Store (and, in the future, Google Play) to maintain the security and compliance of the App. These updates may modify, add or remove certain functionalities without the Publisher being held liable in this regard.
Article 6 – User Obligations
6.1 The User undertakes, for the entire duration of use of the Services and the App, to comply with the laws and regulations in force and not to infringe the rights of third parties or public order
Furthermore, the User guarantees that no information communicated during the use of the Services infringes the rights of third parties or is contrary to the law, public order or good morals.
6.2 The User undertakes never to use the App in a manner that could harm the Publisher, other Users, or the proper functioning of the App
6.3 The User undertakes not to attempt to circumvent, decompile, modify, disassemble or reverse-engineer the App, except in the cases expressly provided for by applicable law
6.4 In the event of a breach by the User of any of the provisions of these GTU, the Publisher reserves the right to
- suspend, delete or prevent access to the App for the User concerned;
- take all appropriate measures and initiate any legal action;
- where applicable, notify the competent authorities, cooperate with them and provide them with all information useful for the investigation and prosecution of illegal or illicit activities.
Article 7 – Liabilities
In application of the provisions of these GTU:
7.1 The Publisher cannot be held responsible for information captured via a QR scan or entered manually by the User, and gives no warranty, express or implied, in this regard
7.2 The Publisher's liability shall be excluded in the event of use of the App under conditions not in accordance with these GTU
7.3 The Publisher cannot be held responsible for non-functioning, inability to access, or malfunction of the App attributable to the User's device, to the User's operating system, to the User's Internet access provider and/or to the Internet network, or to any other reason external to the Publisher
7.4 The App is provided "as is" without warranty of absence of error, continuity or suitability for a particular purpose. The Publisher does not guarantee that the App will meet the specific requirements of the User or that it will operate without interruption, delay or failure
7.5 Because the User's record is stored only on the User's device, the User is solely responsible for backing up the device, for maintaining the device in working order, and for any loss of data resulting from the loss, theft, damage, reset or disposal of the device
7.6 The User undertakes to indemnify and hold harmless the Publisher and its subsidiaries, affiliates, representatives, agents and staff from any claim resulting from the use of the App not in accordance with these GTU, from their non-compliance with these GTU or from any other action on their part related to prohibited use of the App
Article 8 – Intellectual Property
8.1 All Content relating to the general structure of the App and of the marketing website, as well as texts, logos, and any other element composing them, belongs to the Publisher or to third parties who have granted it the rights necessary for its exploitation, and remains in any case the exclusive property of the Publisher or their respective owners
8.2 Any exploitation, whether commercial or not, including any downloading (other than installing the App from the App Store for personal use), copying, reproduction, distribution, transmission, broadcasting, adaptation, translation or representation, in whole or in part, of Content from the App or the marketing website, or of all or part of their general structure, by any means and process, current or future, on any medium, current or future, without the prior written authorisation of the Publisher or their respective owners, is prohibited and may give rise to legal proceedings, particularly for counterfeiting
In general, any total or partial reproduction, modification or use of these elements for any reason and on any medium whatsoever, without the express and prior agreement of the Publisher, is strictly prohibited. The same applies to any combination or conjunction with any other distinctive sign intended to form a composite logo.
8.3 In the event of a claim relating to the rights of third parties, the User shall indemnify and hold harmless the Publisher from any consequences that may arise therefrom
Article 9 – Personal Data and Cookies
9.1 Personal Data
In principle, the use of the App does not involve the communication of personal data by the User to the Publisher. The record saved by the User stays on the User's device and is not transmitted to the Publisher.
On an exceptional basis, the User may be required to provide certain information, in particular an email address if they choose to join the Android waitlist, or any information they spontaneously communicate when contacting the Publisher's support.
The conditions under which such data is processed are described in detail in the Privacy Policy, available at https://myskincompanion.com/privacy.
9.2 Security
The Publisher implements appropriate technical and organisational measures to ensure the security of the App and of the marketing website. However, the User acknowledges that absolute security does not exist on the Internet and in software matters, and that the Publisher cannot be held responsible for intrusions, alterations or unauthorised disclosures of data resulting from illegal access to its information systems.
9.3 Cookies
The Publisher does not use advertising, analytics or profiling cookies on the marketing website. The App, once installed, does not use cookies.
Article 10 – Force Majeure
The Parties cannot be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the French Civil Code.
Article 11 – Miscellaneous
11.1 Non-waiver
The fact that one of the Parties to these GTU has not required the application of any clause whatsoever, whether permanently or temporarily, may in no case be considered as a waiver of the rights of that Party arising from said clause.
11.2 Nullity
If one or more provisions of these GTU are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other provisions of these GTU shall retain their full force and effect.
Where applicable, the Publisher undertakes to delete and replace said clause as soon as possible with a legally valid clause.
11.3 Titles
In the event of difficulty in interpretation between the title and the content of any article or clause, the titles shall be deemed unwritten.
11.4 Bloctel
The Publisher does not process the User's telephone number in the context of the use of the Services.
The Publisher nevertheless informs the User that, in accordance with the applicable regulations on telephone canvassing, the User may register free of charge on the Bloctel telephone canvassing opposition list available at the following URL: https://www.bloctel.gouv.fr/.
11.5 Assignment or transfer
The Publisher reserves the right to assign, transfer or contribute to any third party the rights and obligations arising from these GTU, subject to informing the User by any means.
Article 12 – Jurisdiction and Applicable Law
These GTU are governed and interpreted in accordance with French law.
In the event of a dispute likely to arise in connection with the interpretation, performance and/or termination of these GTU or in relation to these GTU, the Parties undertake to make every effort to resolve it amicably.
If the Parties fail to settle the dispute after at least thirty (30) working days of negotiation, the dispute shall be settled before the competent courts within the jurisdiction of the Lyon Court of Appeal, even in the event of summary proceedings, incidental claims, warranty claims or plurality of defendants.